805/220 Collins St, Melbourne VIC 3000

There are many questions asked by prospective clients of our agency, Aussie Funds Recovery. We hope that these answers assist you in understanding the service we provide.  If you have any further queries, please contact us.

Questions & Answers

We are keen to reunite un-recovered funds with their rightful owners. Our researchers use a number of publicly available resources to track owners down, so yes it is all done legitimately and ethically. We are in fact going out of our way to ensure that people get THEIR money back- often against all odds!
Each of the various organisations we deal with have different documentary requirements. You will be required to provide certified copies of documents to satisfy at least two criteria: a link to the last known postal address as proof of your ownership of the unclaimed funds, and proof of your identity. Suitable documentation of a link to the last known address includes driver's licence, rates notice, utilities bill, financial institution statement, correspondence from an accountant or solicitor, etc. Suitable documentation of proof of identity includes driver's licence, birth certificate, passport or other identity card. If the unclaimed funds belongs to a deceased estate, a certified copy of the Grant of Probate or Letters of Administration must also be supplied.
A certified copy is a photocopy of an original document that has been signed as a "true and correct copy" by a Justice of the Peace or similar. People who can certify documents include: Justice of the Peace, pharmacist, doctor, dentist, veterinary surgeon, bank manager, state school principal, solicitor or police officer. Certified copies are required to ensure that all documents submitted to support a claim are authentic.
For funds located in Australia, the process normally takes between four and six weeks. For funds located in overseas, the process can often take several months. As the funds are being sought from an outside organisation, the time frame can vary. We will keep you informed throughout the process and advise on any anticipated delays.
There are mandatory protections in place that ensure a fully accountable professional service, such as a certifiable quality assurance program, professional insurance, independent external audit.
Some areas we commonly deal with are unpresented cheques, dormant bank accounts, superannuation and company takeovers, rent bonds, local council bonds, the list is endless. Privacy restrictions prevent us from disclosing the full details of the funds until we can confirm that you are the rightful owner.
If the funds are never recovered, there is no fee payable, and you will be notified of that in writing. So essentially you have NOTHING to lose.
It is important that you carefully examine the professional standing of any company that may contact you. Check the qualifications, experience, credentials and vital independent auditing of any company you are considering appointing custodian of your money. If you have any queries, please do not hesitate to contact us. To ensure that you receive the most professional service, we employ only the best technology and we stay up to date with best practice at all times.
If you receive a letter, but are not the rightful owner of the unclaimed funds, please let us know. We will update our records to ensure that no further correspondence is directed to you. If you know how to contact the rightful owner (or the next of kin), please advise us so that we can correspond with him or her, or if preferred, forward our letter to the owner directly.
IIf you choose to take no action, the funds will remain unclaimed. If funds is unclaimed for an extended period of time, it is often transferred to the government. No interest is payable on funds held in trust by the government, and these funds are eventually absorbed into the government's consolidated revenue.
Our staff are friendly, well trained and very knowledgeable on the topic of unclaimed funds. If you require further information or have other questions please feel free to contact us via phone on 1800 560 647 or please use the contact form below.

FREE Information Pack

Would you like a FREE check to see if you have unclaimed money? Complete in our form below and we will be in touch to conduct a FREE unclaimed money check. We will also email you a FREE information pack.